Refund Policy - Solsys Technologies L.L.C

SOLSYS Technology gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. For Domestic and international shipments we provide a variety of delivery options to suit any budget – these options are presented at time of checkout. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Returns & Replacements : 


We provide a 30 day no risk money back guarantee . All products also carry a 1 year warranty. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please use the "Contact Us" form.

Customs, Duties and Taxes :


Orders that are shipped to countries outside of the U.A.E. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Delivery/Shipment Policy: 

 
Solsys Technologies will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. 
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement. 


Refund & Cancellation Policy: 

 

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted (if applicable) CD, DVD which may come with your products if record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery. 
  • you can cancel your order within 24 hours; refunds will be made back to the payment solution used initially. refund transfer may take up to 45 days from the day of your cancellation or the return of the material. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@solsys.co.ae

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@solsys.co.ae and send your item to: Storage:  Al Quoz 1 Area , The BOX warehouse S2 Building  Strorage Unit: S2-003, Dubai, UAE. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

To return your product, you should mail your product to: Storage:  Al Quoz 1 Area , The BOX warehouse S2 Building  Strorage Unit: S2-003, Dubai , UAE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.